Frequently Asked Questions
Select the category in-which your question would fall under, fill out the necessary information, and we will contact you within 24-48 hours.
We ship internationally other than following countries:
Afghanistan, Antarctica, British Indian Ocean Territory, Bouvet Island, China, Christmas Islands, Cocos Island, Comoros, Crimea Region of Ukraine, Cuba, Falkland Islands, French Southern Territories, Heard & McDonald Islands, Iran, Libya, Mayotte, Myanmar (Burma), Nauru, Niue, North Korea, Palestinian Territory Occupied, Pitcairn Island, Rwanda, Saint Helena, Sao Tome and Principe, Somalia, South Georgia and the South Sandwich Islands, St. Pierre and Miquelon, Sudan, Svalbard Jan Mayen Island, Syrian Arabic Republic, Tokelau, and Western Sahara.
After you submit your order, it will take us 3-7 business days to process said order (in-case you need to change you shipping address, adjust your order, …etc). at this point, it will take between 7-10 days for domestic packages and 1-2 weeks for international packages.
You should receive an email, after your order is done processing, containing a tracking number for your package. Simply go to USPS’s website and type in your tracking number to find where your goods are at.
If you don’t receive a tracking number, first check your spam folder.
If at that point, you cannot find any email containing a tracking number, feel free to contact us.
First, get in contact with us.
Next, we will advise you to go to the post office and send your package back to the return address.
At this point, we will be able to accurately evaluate your situation and help you appropriately.
All returns must be received within 30 days for us orders and 60
Days for international orders for your returns to be processed.
If you have questions about your return/exchange please contact us.
Not all items can be exchanged as some products may be out
Of stock or discontinued. If you have questions about your
Return/exchange please contact us.
All customers are responsible for any customs fees that may occur.
Customs fees tend to occur with large orders that are delivered internationally.